I bitch and moan frequently (and justifiably) about shitty customer service and the infuriating tendency of companies to blame it on Covid 19. I wrote about it last time re ENT & Allergy and my mom's hearing aid; I also have learned to truly hate Optimum Internet. So when I had to call GoDaddy this morning, I feared the worst.
GoDaddy hosts several sites for me: most notably one for my first feature, Surviving Family, my personal website, and the one that gave me agita this morning, for my second feature, DETOURS. (Required pitch: check out our father/daughter road trip comedy for free on TubiTV or on Amazon Prime Video.)
I woke up to an email from GoDaddy that informed me that I needed to do something about the SSL certificate. I'm not sure what that is or what they wanted me to do, but I DO know that I got heart palpitations immediately. I pay a bit extra to get them to take care of this stuff so the KGB doesn't hack my site - why they'd do that, I don't know but it seems like a good goal.
I didn't know what the email wanted me to do but I was pretty sure I couldn't do it, whatever it was.
So I gritted my teeth and dialed GoDaddy's phone number. Got a machine - of course. It asked for my customer number - oh shit! Where can I find that? Turns out if was on the email they sent. Gotcha.
Typed the number into my phone. The machine told me that all customer service agents were busy. Of course they were. Wait time: Six minutes. SERIOUSLY? Not sixty? Or six hours? Can't be right.
Then, the thing that truly brought joy to my heart: "If you want to wait without any music or further announcements, press pound now." YES! Be still my heart. I pressed pound and prepared to wait.
It wasn't six minutes - it was barely four minutes. That's right - 10 AM on a rainy Thursday morning in November, and I got a person in four minutes. Not only that, he told me that they'd already taken care of everything - the email was simply generated automatically. Don't worry. Be happy.
They didn't even ask me for a customer review. So here I am, letting everyone know who might possibly care that I had a really good customer service experience today. Thank you, GoDaddy.
